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    Liverpool One
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    Sephora Liverpool One
    5 South John Street, Liverpool One Mall, Liverpool, L1 8BU
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    Make-up and skincare services, Benefit BrowBar, gifting and personalisation workshop, Sephora offers you a whole range of services to come and discover in store Make an appointment
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Contact Us

Our Customer Care Team is available Monday-Sunday 9am-5pm to answer any order and service-related enquiries. They also love to hear your feedback.

To manage your order and fast-track any issue with your order please use our 'Self-Service'

You can check, cancel, change the address, and raise any issue with your orders 24-hours a day, 7-days a week by accessing your account here.

For information on how to Return a product please click here.

Online Support

Send us a message on our Facebook or Instagram pages or fill our webform below.


Email/Webform

To contact our Customer Care Team, please complete our simple webform below. Here you can view your previous order numbers and tell us which order you are referring to.

Please provide us with some details of your query

Status: Enter a recent order number to help us respond quicker!

Office

Monday - Friday: 9am - 5pm CET
Saturday, Sunday & Bank Holidays: 9am - 5pm CET

Closed Christmas Day

Sephora
5th Floor, Russell Square House,
10-12 Russell Square,
LONDON
WC1B 5EH


* Please note that we are open until 1pm on Christmas Eve & New Year Eve and that we are closed Christmas Day and New Year’s Day.